Refund & Cancellation Policy

Last updated: [2026-07-01]

Google Ads Audit (One-Time Service)

1. Before Work Begins — 24-Hour Window

If you’ve made a payment by mistake, or change your mind before we begin, you may request a full refund within 24 hours of payment, provided no data has been pulled and no analysis has started. We generally do not begin work immediately — there’s a short setup window before we start — but once work begins, this window closes even if 24 hours haven’t passed yet.

2. After Analysis Has Started

Once analysis has begun, a full refund is no longer possible — significant time and effort has already gone into reviewing your account. No refund is guaranteed at this stage. Depending on how much work has been completed at the time of your request, we may, at our sole discretion, offer a partial refund of up to 25%, based on the effort already invested. This is not a promised or automatic entitlement.

3. After the Audit Report Is Delivered

Once your audit report has been delivered, no refund is available — the service has been completed and the deliverable provided. Instead, you’re entitled to up to 2 revision requests. A revision means pointing out an aspect of your account that should have been included in the original audit scope but was missed.

A revision does not include auditing a different account, or requesting work outside the original scope of the audit you ordered.

4. Refunds Based on Dissatisfaction

We’re unable to offer a full refund on the basis of dissatisfaction alone, since the audit work has already been completed and delivered. If you believe the audit findings are inaccurate or do not reflect your account, we will review your concerns, and may, at our sole discretion, offer a 25% refund if you’re able to demonstrate that the audit was not conducted to a satisfactory standard. This is not a guaranteed outcome.

PPC Monthly Management (Ongoing Service)

Minimum Commitment

Monthly management requires a minimum 1-year commitment. Google Ads performance and growth cannot be reliably demonstrated within a month or two — meaningful results take sustained time to show. If you wish to exit the agreement before the 1-year term is complete, you must submit a request along with your reasons, and early exit will be handled on a case-by-case basis.

Cancellation Notice

To stop ongoing account management, you must send a cancellation request before the start of the billing month in which you want management to stop. If a cancellation request is received on or after the 1st of the month, the fee for that month will still apply, as management for that billing cycle has already begun. No partial-month refunds are issued.